FAQ

Who is Jiovanni Jewels?

Jiovanni Jewels specializes in handcrafted engagement rings and everyday fine jewelry. Our modern designs feature classic elements made with 14K gold, lab diamonds, and precious gems.

Learn more about the owner, Morgan, here.

What is the jewelry made of?

Jiovanni Jewels is a fine jewelry brand. Each piece is constructed with real, premium materials. Our stones are lab diamonds, moissanites, and gemstones. Some items are made with natural diamonds and gemstones. Our metals are 14K solid gold. If 10K or 18K gold or platinum is desired, please reach out to morgan@jiovannijewels.com.

We do not use gold plated, gold filled, gold vermeil, sterling silver, cubic zirconia, or other imitation materials. 

How will I know my order has shipped?

You will receive a confirmation email and tracking number once your order has shipped. Once you have received this email please allow 24-48 hours for your tracking number to update with FedEX, UPS, USPS. All orders require a signature upon delivery. We only ship within the U.S. at this time.

Returns, Exchange Policy

Please refer to our return policy here.

How long will it take to receive my jewelry?

Most pieces in the collection are made to order. After your purchase, our bench jewelers handcraft each item according to your specific stone, metal, and size selections. This process can take up to 3 weeks.

Custom orders may take longer if stones must be specially sourced or if your chosen design is complex. 

After your piece is complete, our in-house design team examines each ring for quality assurance before it’s packaged for shipment. Deliveries typically arrive within 4-5 business days.

Can my order be expedited?

If rush delivery is required please contact us via email before placing your order so we can let you know if an expedited request can be accommodated.

Can I place a custom order?

Yes! We can design custom pieces from start to finish. If you have an inspiration photo, a sketch, or just an idea, reach out to morgan@jiovannijewels.com.

How do I clean the jewelry? 

Most items can be cleaned at home with mild dish soap, warm water, and a soft bristle toothbrush. Please be aware that residue from lotions, oils, etc. can settle between prongs and under stones, making it appear dull and lifeless. Therefore we recommend cleaning your jewelry every couple of weeks or as-needed to keep your jewels in pristine condition.